Not sure about the negative reviews. The resort it...

Not sure about the negative reviews. The resort itself along with the water park is a great facility to stay in Orlando. We stayed there for 5 days. Room was clean, carpet smelled fresh, cleaning services were very prompt, only this we felt missing was microwave in room. The staff was continuously cleaning and maintaining the rooms and pools. Water park is good to spend a day there and the pools on property offer relaxing environment.
Location is excellent having Universal and Disney within 15 mins drive. Most of the restaurants are on walking distance. We booked this hotel as part of vacation package and there was no extra fee charged as mentioned in few comments. We would definitely go back again.