David Beck

Review of MobiSquad

Tried to purchase Albuquerque Balloon Festival tic...

Tried to purchase Albuquerque Balloon Festival tickets. Elevate ticketing system works poorly.
1. Requires account creation for ticket purchase - should allow guest purchase requiring account creation involves too many errors and too much processor capacity when tickets are purchased in large quantities at start of festival.
2. Account creation does not login new user and does not greet user / purchaser on screen. Purchaser / user does not know they are logged in and can purchase.
3. User / purchaser with newly created account is not notified of success or failure via email.
4. Account creation on tablet may not display entire account creation process causing problems.
5. Failed login does not prevent user / purchaser from adding to cart; user should be advised onscreen.
6. Request new password does not work.
7. System gives very little feedback to user as to progress.