Krissycat G

Review of Orchard Park Veterinary Medica...

I absolutely think that Orchard Park Veterinary Ho...

I absolutely think that Orchard Park Veterinary Hospital is one of the best facilities in the area! I moved to the area two years ago and needed a place to treat my crew. I had a dog with a very difficult medical condition when I moved here and I am used to a very high standard of care. I had difficulty finding someone that I trusted and needed someone quickly.

I will be honest. Initially the front desk staff turned me off. I found the person who took my first call to be extremely rude and unhelpful. I'm so glad that I decided to move past that initial impression! I saw Dr. Susan Metzger and found her to be absolutely wonderful. She took on my challenging crew. When my one kitty became so ill that he had to be hospitalized, I felt that they provided outstanding care. When it finally came time to make that most difficult of decisions, the entire staff was kind, caring and compassionate. Finally, kudos to the staff for working me in when I forgot the time of my appointment and showed up an hour early! They didn't make me wait and I greatly appreciated that (even though I would have been happy to do so. It WAS my fault!)

A few small problems which is why I had to knock one star off this review:
- The initial contact people (front desk staff) can be a little rude (as in my first impression.)
- I felt a little rushed after my beloved cat was euthanized to leave. I would have appreciated just a few more minutes to say my goodbyes.
- And, I had to squeeze one of my kitties in for an urgent visit due to his sudden inappropriate litter box habits to rule out medical issues. I was going to be leaving the country for 2 weeks and my pet sitter asked me to have him checked out before I left. I appreciated them seeing him but the vet I saw that evening was absolutely the rudest,most condescending vet I have ever encountered. The only really BAD experience of any of my visits. He made me feel ashamed- and I am NOT a bad pet parent.

I really love this place and am proud that they care for all my animals.