Hate to give bad reviews but unfortunately we got ...

Hate to give bad reviews but unfortunately we got the worst unexpected experience yesterday.
I own a tour company in NYC and we take trips upstate every weekend and we decided to try Edge for the first time.
We got charged twice the price we agreed on with hidden fees. Over $500 for a day, this is insane. Which is basically 2 days rentals on any other company in the city.