Steve Forster

Review of Rochester Mills Beer Co.

We were at the Michigan State Bowling Tournament i...

We were at the Michigan State Bowling Tournament in Waterford the 5th and the 6th of March, 2016. We had about 20 people that were with us and we had heard that the Rochester Mills Beer Company had good food. So we called ahead to make a reservation and we were told that they do not take reservations but to call when we are on our way. We finished our bowling at the tournament and we called the Rochester Mills Beer Company to let them know we would be there in a half and hour and that we had about 20 people with us. When we arrived we were told that there was an hour and a half wait as there were no tables available for us. I asked to speak to the manager in hopes of maybe coming up with some sort solution. When the manager came over and I asked him if he could help us out he asked " Did you have a reservation" and I said "No, we were told that you don't take reservations and we were to call ahead when we were on our way". He said yea that is correct we don't take reservations. Now I am really confused. So I asked him if he could possibly find some way of helping us find a place for us. He said the he couldn't. I told him that we called ahead like we were told to and why wasn't there any table getting ready for us. He said that he gave our table away 45 minutes ago since we were not there. Now I really confused since we only called a half an hour ago. I asked him again if there was anything he could do to help us out and he said all he could offer was that we could go over by the pool table by the bar and wait there and have some drinks until some thing came available but that it would still be quite while yet. I told him that was not acceptable and that I was not very happy. It seemed like it did not bother him at all. I don't understand, if you try to make a reservation and they tell you they don't take reservations but to call back when you are your way. You would think that they would be at least working on something to get you in when you arrive. Even if they had to split us up at different tables.