Beginning to think these are just conmen, I had a ...

Beginning to think these are just conmen, I had a flight cancelled and was told to email (two weeks later no reply) I called and after 2 hours waiting they answered and said they were just answering calls and would take details and call back, they didn't. No more lies, I'll try trading standards next.

Update: after getting nothing from them I contacted them again, promised a refund still not done, promised to put something in writing, still not done. Contacted my credit card to report as fraud, after an initial refund then they took the money again after these liars told them without proof that they had paid a refund.

Fraud after fraud after fraud.