I have stayed at your hotel twice now. The locati...

I have stayed at your hotel twice now. The location, rooms and use of the health club are all terrific. The service is mixed with the room service being particularly problematic. I ordered dinner one night and couldn't get anyone to answer. When I finally got through, it was hard to place my order and it came late with an item missing. I ordered breakfast using the door hanger and it never showed up. I called room service twice and it rang through to voice mail. When I was checking out, I mentioned that I never got my breakfast and the individual checking out next to me also said that he never got his breakfast.