Shawn Calabrase

Review of Holiday Inn Bethlehem

Just spent 4 nights in this hotel and if there had...

Just spent 4 nights in this hotel and if there had been another hotel within 15 miles we would have moved night 1. The beds were the only good thing about this hotel. One day was our room actually "cleaned" and by cleaned I mean new (less dirty, pictures being sent to Holiday Inn) towels were replaced and 1 of 2 beds were made (not changed sheets). Yes you read that right, they made ONE of TWO beds??? I delivered the overflowing trash cans to the front desk one day 2 which in turn I was provided with new trash bags so I could put them in the cans. The staff is unfamiliar with what customer service is (except for one nice lady who works days but is not empowered by ownership to do anything but be nice). It is Memorial Day weekend 90's and sunny all days we were there and the pool is still not open... If you have to be in this town then this is your only option, but I will say there are other hotels 12mi & 15mi away, if you can travel that distance everyday, do that. Management should be put through a hospitality class before being allowed to screw this new hotel up.