Arrived at 9 am to check in for 11 am shoulder rev...

Arrived at 9 am to check in for 11 am shoulder reversal surgery for my 78 year old mom. All went smoothly - nursing staff great everywhere, but VERY UPSET that we have been in recovery for over 5 hours! It's 8:43 pm, and her surgery was completed at 3:15! I would have given 4-5 stars had it not been for the inordinate wait for a room.