Disappointing experience. The room was cold. The m...

Disappointing experience. The room was cold. The meat at the carvery was very un inviting. It was dried out and looked as if it had been sitting there all day. The tables and seats were dirty. The caverydinning room was very tired. In need of a refurb. The spa area was totally disorganised. We were allocated a 2 hr slot after it was advertised as full use of the facilities as a paying guest. No guidance on the sun bed usage having a embarrassing experience of taking somebodies else s bed. It was our first and unfortunately last stay ... very disappointed