Jennifer Martin Review of AutoNation Collision Center of...
We chose AutoNation Margate to repair our Mercedes...
We chose AutoNation Margate to repair our Mercedes C300 as per the recommendation of the Mercedes Dealership. Our rep that we worked with was Junior and he was very good. He was very responsive and would keep us updated on the progress of our car. However, when we went to go pick up our car the day it was finished there were scratches on the bumper and a chip in the front headlight! That delayed our car being ready for 5 more days. That, to us, was unacceptable. It didn't seem like they bothered to rush the repair. There should have been a full inspection of the car to ensure everything was finished and ready prior to having us come. It's quite obvious the car was bumped up after the initial repair work was completed. We then had to leave work early a 2nd day to then go get the car. We asked AutoNation to pick us up from work because we couldn't leave early again and they said we were out of their 10 mile radius policy ( we were 15 miles away). They did offer to tow our car at their expense to our home due to the inconvenience, but after our initial experience of scratches on the car we wanted to inspect the car ourselves before paying the deductible. Overall we were not too impressed with AutoNation Colllision Center Margate and I would not be so quick to recommend them or use them again.
Comments: