I usually don't write reviews for restaurant exper...

I usually don't write reviews for restaurant experiences, even when the experience is unsatisfactory, but our latest encounter with this restaurant should be noted. I have been to Sushi Yuzu a number of times and have always enjoyed their food, however I will not be going back. Tonight, my girlfriend and I decided to go to Sushi Yuzu, and saw there was a quite a wait for a table so we opted for takeout. The server who was helping place our order let us know the food would take about 30 minutes to prepare, and delibrately took down our cell number to call or text when the order was ready. No problem there, however, as we waited close to an hour, my girlfriend and I felt maybe they had forgotten our order. Come to find out our food was sitting on a table in the middle of the restaurant for what seemed to be over 30-40 min. When we asked why they didn't text or call to let us know (like they had said), the same person who gave us the instructions smugly replied, "we're busy and we do not do such a thing". Are you kidding? You gave us those specific instructions! We didn't get an apology or any sort of answer other than to just deal with it. When we asked how long the bag was sitting there, the same guy goes, "uh, just like 5 minutes", when we had been staring at it for the 30 minutes we had been waiting. We would have asked earlier, but considering Covid and only allowing so few people in, we relied on the restaurant letting us know when it was ready like they had said. Then, when we asked for a refund and gave back the cold food, again there was no apology but instead a feeling of indifference and arrogance. We wern't looking for a free meal or anything, but certainly more than just a "take it or leave it" approach. Sadly, we will not be coming back to this awfully run establishment. We are not picky people, I get establishments can have off nights, but they could have cared less about their customer service.