Chad Cochrane

Review of Ridout Plastics

I made an shipping selection error (eCommerce site...

I made an shipping selection error (eCommerce site is not well done) while placing order and immediately called and spoke to a customer service rep to rectify. She told me that if I responded to the confirmation email accepting the additional shipping charges, they would process the order. That was 6 days ago, and when I called to check status today they informed me that the order was on hold due to the problem that I called about last week and that it was my fault. Thanks guys, I know it was my fault... that's why I called and emailed last week. Bad customer service, do not recommend.