Prads Review of ITC HOTEL THE KAKATIYA
Primarily due to following reasons:
Primarily due to following reasons:
1. Mosquitoes in room. Denied our request for good night mat. Came with agarbatti & saying we only have this.
2. Lights went out at 11.30pm. Came to know that it was due to curcuit tripping.
3. First day, we checked in. Just as we were unpacking in our room, main door opens, a guy in black suit comes in straight into the room. He also has the swipe card that was configured for the same room we had checked in. What the heck? Sorry sir this supposed to be my room he said. I called up at reception. Tge rep said I have to check. Came to know the other guy's card was wrongly configured
4. First day, I entered the hotel. There was already a man (supposed to be a customer like me) standing in front desk almost shouting about an issue. I asked, then came to know since morning till 5pm there was some water treatment repairs going on. No water available till 5pm. Wow!
5. We had a child with us. We asked for late check-out. Denied request.
6. Floor carpet seemed to not have been cleaned since years.
7. Bathroom fittings came out when ever used. The bathtub drain opener spout had to be operated manually rather than moving the tap.
Some positive feedback:
1. Hotel location -very good.
2. Hospitality people very nice and courteous. Whatever support we got at times was from them. Timely and proper manner.
3. Quiet and composed rooms.
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