Douglas Blake

Review of Tom Peck Ford of Huntley

Your customer contact people are wonderful and do ...

Your customer contact people are wonderful and do an excellent job. However, I have a bit of concern after my last visit regarding the integrity of the service. In July of 2015, I brought my car in for the Works package for oil change and tire rotation. Upon inspection at that time, I was told both front and rear brakes required attention but the rear brakes needed replacing due to a safety issue. Due to safety, I agreed to have the rear brakes replaced but left front brakes as is. Fast forward to this past visit in August 2016 and had the Works performed again for oil change and tire rotation. As expected, the rear brakes were deemed in good condition but miraculously the front brakes were in good condition too and that after a year of driving! So that makes me wonder if in July of 2015 I spent over $300 on brakes that weren't necessary. Plus I know I have a side marker and license plate bulb out and not even a mention. The only thing mentioned was my engine air filter was dirty and needed replacement. I asked how much and was told $25 (figuring $27 with tax) so I said no. Then on way home stopped by O'Reilly auto parts and bought an authentic Motorcraft filter for $18 (including tax.) Your department imposed a 50% markup on a retail part! (And I'm sure your dealership is getting those filters well below the retail price I paid at O'Reilly.) Personally, I don't mind paying the going rate for actual REQUIRED service, but on something like this which is about a 2 minute job, you may consider not nickle and diming customers on the small stuff. But going back to the real concern is of the integrity of the shop and any recommendation I would make would not be without reservations conveyed to my friends.