Charlotte turned what could have been a horrible f...

Charlotte turned what could have been a horrible first stay experience into a pleasant one. I purchased a room with two queen beds through Priceline. I paid priceline a $30 resort fee. Upon check in, we were asked to pay an additional resort fee of $18. Without question or discussion we paid the fee. When we arrived in the room there was only one (king) bed. I immediately returned to the front desk and explained that I had booked a double room. Unfortunately Priceline had sent over accommodations for a king room vice two queens. An unnamed front desk clerk stated that the hotel was full and the only thing the hotel could do, would be to give us a cot. Thankfully for us, we were being assisted by Charlotte. Charlotte took the time to look in the system and upgraded our room to a two bedroom. She went above and beyond to make our first experience at the Marina Inn the best it could be and for that I am grateful. Thank you Charlotte for delivering the perfect experience! Oh yeah, my husband and I have decided to return for 4 night in Oct for our anniversary.