We booked our trip several weeks in advance. I gav...

We booked our trip several weeks in advance. I gave them my card number, and the rest of my information. I never received any type of confirmation, no email or text. I could almost never reach them when I call. The day of the trip, I called several times and no answer. We show up an hour ahead of time and no one was there. We kept calling, while several other families came wondering where all the employees were. My entire surprise for my fiance was ruined. Our entire trip was planned for this specific event.

I would have loved to have gone, but to not have any employee to speak to or show up to my reservation is absolutely terrible.