Jorge Valdes Kroff

Review of Hyatt Regency Denver at Colora...

I visited the Hyatt Regency to return a rental car...

I visited the Hyatt Regency to return a rental car at the Enterprise drop off location. The lobby is really spectacular and a big wide open space. The Enterprise office is at the far left of the main lobby. There was just one attendant on duty who was setting someone else up with a rental car so I had to wait a while to get cleared with the drop off. The attendant was very courteous but it turns out that even though it's an enterprise location, the branch doesn't operate on the same system as the airport location which is where I picked up the car. This was frustrating (but not attendant's fault) as I was charged an additional drop off fee that was not on my original estimate and the attendant was only relaying information from the call center. It'd be a better experience if it were an integrated system.