Unity used to be great, but they don't seem to car...

Unity used to be great, but they don't seem to care about patients anymore. I've seen the same doctor for 8 years, and all of a sudden I have to be seen before they can authorize a prescription refill because it's been 5 months since I've been there. Really? 5 months? He even told me 6 months was the usual at Unity but that since it's 5, it's close enough that I have to be seen. Worse, they wouldn't communicate any of that with me so I had to keep waiting for them to refill and then call. Each time they said they thought they could figure it out but then didn't and didn't communicate anything to me.