Jessica Stefano

Review of Grossman Chevrolet Nissan

In May I bought a 2007 GMC Yukon from this dealer....

In May I bought a 2007 GMC Yukon from this dealer. I had a great experience with Joe Wolfer. He was knowledgeable about the vehicle and had the answers to all my questions. When we looked at the car I expressed concern about a plug I saw alongside the tread of the passenger rear tire. Joe assured me he would have if checked and replaced if necessary before I returned to pick it up. When I went to pick up the car I asked about the tire and Joe told me the service guys checked it out and it was totally fine. So being that I got it from a dealer, and I didn't know any better, I believed him. When I got the car home, and showed it to my brother in law, (service manager at a tire shop) he was shocked that they sold me a vehicle with a tire plugged in that spot let alone tell me it was safe, because the fine for such negligence is up to $2,000. This was extremely upsetting to me because I had purchased the vehicle to be a family vehicle because at the time I was 6 months pregnant. So when I got an email from the owner of the dealership, asking about my experience, I used it as an opportunity to express my concern and disappointment. Several days later I got a call from Joe as well as the service manager at grossman saying, great news, they're going to replace the tire for me all I had to do was get the tire information to them so they could get the tire in. Several days later... The Saturday before Memorial Day I left a message for Mike giving him the information needed to get the replacement tire and still to this day have not heard another word from them. Flash forward to today (3 weeks to my due date) I finally had the time and funds to get the tire replaced myself, and when they took the old tire off they found a nail in the same tire that had a roadside patch thrown on it but never had the nail taken out. I guess it's just scary to think about how little goes into the inspections of the used vehicles you're purchasing from this company. Again, I had a wonderful sales experience with Joe at grossman I'm just feel it is necessary to publicize the sub par safety inspections and customer service.