Alvie, my tech support, was very patient and helpf...

Alvie, my tech support, was very patient and helpful. He knew what to do and helped me see the value of moving to the cloud version. Initially I was hesitant, but after seeing what the software can do, then it is highly useful. Good job Neat!

UPDATE: The software works fine and it is easy to learn. The only thing I do not like so far is that the software does not let me set the quality of the scan. In my case I only scan receipts, so low quality is fine and in the old version I could set it to black/white instead of grayscale. In most cases black/white is fine. When I scan now the file sizes are many MB each. I wish there were a way to have an option for smaller file sizes that are faster.