mary kate petta

Review of Bayshore Medical Center

I stayed at Bayshore at the end of June. I came to...

I stayed at Bayshore at the end of June. I came to the emergency room with pain and was told my gallbladder needed to be removed. This was on a Thursday. I came to the ER around 2pm and was admitted and given a room around 11pm that night. I stayed in room 217. The care I received from the nurses was amazing and I cannot say enough good things about the nurses on staff especially Caroline and Steven. My less than satisfactory rating is because of the communication within the hospital, especially between the doctors and from doctors to nurses. There was question of whether I needed to have an ERCP procedure prior to having my gallbladder removed. I was taken for an MRI which was inconclusive. The GI doctor came to my room to tell me that depending on the results on my bloodwork/liver enzymes would determine if I needed ERCP prior to surgery. This was on Friday late afternoon. Saturday morning I was given bloodwork around 5am. By 11am I had heard nothing and no one came to speak to me. I called a nurse in to ask if anyone had an update and she said I was going into surgery at 1pm (2 hours later). I had no idea my surgery was scheduled until I asked.. The nurse was confused as to why no one had come talk to me to let me know. I asked how it was decided that I was having surgery first instead of an ERCP and no one was able to answer that question. The nurses also did not have any knowledge of the possible need for an ERCP because nothing was left in their notes by the doctors. I was given surgery and asked that someone please call my husband afterward due to the no visitor policy due to Covid. I was told by the doctor he would call. No one called my husband after my surgery and he had to call the hospital multiple times to find out my status. After my surgery my liver enzymes continued to climb so it was now decided I did need an ERCP procedure after all. I understand that due to an inconclusive MRI the doctors had to make a judgement call. but I felt my entire stay that the doctors were not communicating to the nursing staff and amongst each other. When I was neglected to be told I was on the schedule for surgery I was actually panicked for a few moments as I was alone in the hospital with no family able to come see me and felt I was not being given important information. I cannot stress how great the nurses were to me, but I would not stay again at Bayshore if I had a choice due to lack of communication.