My family and I (8 adults and 5 children) stayed a...

My family and I (8 adults and 5 children) stayed at Valley Lodge from November 27th and checked out on Saturday, November 30th (we spent 3 nights). On the first night (Wednesday) as we prepared for bed around 1:00 a.m. we checked all windows and doors to make sure everything was locked and secure. As we checked the front door we noticed that the door locked but could still be pulled opened from the inside as well as pushed open from the outside just by pulling or pushing hard enough, the same was for the sliding door. This meant that the house was not secure and if an intruder wanted to enter the house they could, leaving us all vulnerable and very insecure. We did what we could to secure both doors, but we were still left sleeping with an uneasy feeling. Also, on our first day we noticed dog hair all over the rug in the kitchen and elsewhere throughout the main level (even though this property is listed as non-pet friendly). Thursday morning, I tried calling several different numbers including Taylor Made and got the same recording for all numbers (not knowing the offices were closed for the Thanksgiving holiday). I was able to speak to someone Friday morning explaining my deep concern about the 2 doors that could be easily opened from the outside and the dog hair. I was told someone would be sent out to clean up the dog hair and look at the doors. Shortly after the phone conversation a young lady came and vacuumed up the dog hair, and then a gentleman came to look at the doors. The gentleman was able to fix the problem with the front door but said a part would have to be ordered for the slider and it would come in sometime next week (leaving the slider insecure), meaning my family and I had to spend all 3 nights in an unsecure rental home.

I would like to say that the house itself is beautiful and suited our needs, but one of the reasons I choose Valley Lodge was because it was not animal friendly as myself and several other family members have allergies and asthma. I find it to be false advertisement. And the issue with the insecure doors is inexcusable and to be told that we were in a very safe area where break ins don't happen was not very reassuring (break ins happen everywhere).

My husband and I paid a lot of money for our family to have a nice getaway for the Thanksgiving holiday and everyone was so excited and we all really looked forward to our trip. This trip meant the world to me and my husband to be able to do this for our family meant everything to us and to then be so disappointed and feel unsafe.

Finally, to date no one has contacted me to see if things were taken care of adequately or if I was satisfied. After returning home I
wrote to Taylor-Made and I have not heard a single word from them. This shows a lack of customer service and professionalism on the part of Taylor-Made. I'm sorry to have to give such a negative review for such a beautiful property.