Douglas Fuchs Review of John Moore Services
If you ever get a notion to use Johm Moore Service...
If you ever get a notion to use Johm Moore Services please get that out of your head immediately. 4 years ago our air conditioning system stopped cooling and unfortunately I was stupid enough to call them. Granted they got here in a timely manner but after checking the system they told me the unit was low on freon and the condenser needed to be replaced. Stupid me I let them convince me that compared to the cost of repairs it would be smarter to replace the unit with a new, more efficient one. Well $7700 and a few hours later I had a new one. Keep in mind my old unit was only 7 years old but was builders grade. Forward to 4 years later I had a ROOF leak and I called them for that. They sent out a plumber saying they do that first to make sure it isn't a leaking pipe and if that wasn't it they would send out a roofer to give me a quote. I guess I am dumber than I thought, who besides John Moore would send a plumber to check for a roof leak problem. I should have stopped there but I didn't. February of this year the new air conditioning unit started to make a noise so I called them out and the technician listened to it, picked up a brick, sat it on top of the unit and said that it was just a vibration of the cover. It took care of the noise so I was semi happy. So stupid me called them out for my roof. I was talking to the roofer and I mentioned about what the ac tech did. Well after giving me an out of sight quote for the roof repair he informed the office of my problem with the ac guy, so they decided on their own to send another one. This one at least acted like he knew what he was doing. Unfortunately I left him alone out there. After tracking mud all over my pool deck and not cleaning it up he gave me a quote saying that the condenser motor was bad because it was pulling too many amps and the fan blades were warped. How in heavens name do fan blades warp. Even though some of the parts were supposedly under warranty my part for the repairs was $1049 and change. I looked up the price of a replacement motor ($1199.99 on their quote) and fan blade assy ($599 on quote) on line and I could have bought them both for less than $200. Oh, and for some reason he wanted to replace the starter capacitor too?????. He also said the unit was not installed correctly because there were 2 rubber shock absorbers missing which could cause the condenser to vibrate. Needless to say I won't be doing any business with this rip off company and I encourage everyone else to do the same.
Comments: