P. M.

Review of Mandel Group, Inc.

We have been tenants at one of the Mandel properti...

We have been tenants at one of the Mandel properties for 4 years now. Over the years we have had a variety of outcomes when we would bring issues to management. Ravinia has an assistant manager, Sam who lacks professionalism.
When you address an issue that is potentially putting Ravinia at risk, she becomes rude. There has been a variety of issues from loud obnoxious party s at the pool, to young children jumping the fence to swim who are not with adults and are not tenants at Ravinia, to illegal drug activity. When issues are brought to Sam s attention, she lacks the proper response such as let s get this taken care off, etc
Her response is you can call corporate if you want too if you think that will solve the issue . Her demeanor is rude and defensive rather than taking ownership of the issues at hand. Her attitude is not one that should be representing Ravinia and Mandel Properties. When you pay the amount of rent that we do for the type of place we have, you should expect and see things taken care of. You should expect a safe living environment. Sam is in the wrong line of work and definitely needs to focus on her customer service skills.

Beth, who is the manager, is great to work with and we will no longer deal with anyone other than Beth. The maintenance men are also great and work so hard to keep the grounds and property s looking so nice and it s a shame that not all employees at that location really share in that goal. To provide excellent customer service.

We will not be renewing for another lease term with Ravinia due to Sam and her nasty attitude with us. And issues not being resolved that affect our safety. My money is good anywhere. She s young and she will learn eventually...

It is now September and not a thing has changed
Since this review. Management has not contacted me ... all they care about is the $$$$