Andy Herd

Review of Courtyard By Marriott/Embassy ...

Romance Rip-off... We had the VIP Romance package....

Romance Rip-off... We had the VIP Romance package. It included a "full cooked to order breakfast." We called and the front desk told us to order from the room service menu and connected us to the kitchen. After placing our order (~8:40), a manager called our room and stated that we didn't get room service, but we need to eat at the breakfast bar. We showered and went downstairs to find out that breakfast was served until 10 (as listed in the hotel book), but the breakfast bar had closed at 9:00. I talked in person to the manager who informed me that "accounting" had changed the description of the romance package to avoid confusion in the future. But he did not honor our package or offer any way to fix the problem. There are much nicer places to stay that actually deliver what they promise.