Went into the office regarding an issue with the r...

Went into the office regarding an issue with the router. It was used and should have been new. The young lady with Customer Service was very helpfull. She made arrangements for me to have a new router and it would be ready for me to make the exchange the next day. The install manger delivered the router to me and set it up. Nate made sure I could connect. I was able to login to my router and make any chages there. I have a 1 gig connection and is very fast. A few days later I recieved a follow up call to confirm all is good.. I'm very pleased with the service and the connection speed. I'm changing my 4 stars to 5 stars. Thanks LocalTel!