Read the edit below also.

Read the edit below also.

You can almost never get them on the phone and it will take days before they call you back.
They had things done to my Cadillac with the poorest quality ever. Almost never done right the first time. Replaced Cue and returned car dirty with fingerprints all over the windshield and dash. Replaced sun shade and again, dirty fingerprints all over the headliner, and did not snap on correctly all parts. I had parts coming out. Asked them for the third oil change and also to look at the tires, a noise and also a rear window that would not close. Guess what. They changed the oil and when i ask about the rest of the things, the advisor tells me: My bad bro, I forgot about it
Last but not least, i complain about a noise coming from the dash and same guy tells me that they know about it and they re gonna fix it. 2 days later calls me, telling me the car is ready and there s no noise. 2 miles down the road, i hear the noise again. I call a different Cadillac dealer for a second opinion. These new guys tell me that there is a broken stud thats making the noise. I go back to Devoe, and now they tell me that I broke a heavily torqued bolt when I hit a pothole long ago that in fact only bent a rim to the point of not needing replacement. our guys didn t see any broken bolt when we fixed the noise . In fact, the only way of breaking a bolt like that, is over torquing.
The noise was never fixed and now they re blaming me for it. To summarize: I cannot comment on the sales guys. This is solely for the service people. Rude, Disrespectful, they never smile and make it look like they re doing you a favor, and above all, lack of willingness to help.

Edited by the author.

I must edit this review. As far as their inability to answer on time, I can t take it back. The General Manager promised to address the issue properly.
As for the real issue;
After talking to the General Manager Mark Klahm, they totally fixed the issue I was having. It ended up being a big misunderstanding that was resolved properly after a productive and professional dialogue with the General Manager and the service Manager Steve Whittaker.
I am totally satisfied and I would recommend any of my friends to consider DeVoe Cadillac for the care of their lovely Cadillacs.
I would suggest to anyone that has issues with DeVoe Cadillac, to consider all facts first and then request an appointment with the GM Mark Klahm before posting any reviews on google or anywhere else.
They truly work for the best but the best must be met on both ends first.

Thank you DeVoe Cadillac. You turned an unsatisfactory review into a raving one.
Respectfully
G.L