Julianna Merlo

Review of Ortho Indy

Just inconsiderate, disorganized, and not patient ...

Just inconsiderate, disorganized, and not patient friendly. - this was written probably a year ago.

Additionally, I tried emailing the customer service email over 2 months ago with no response. The customer service is extremely poor. No one seems to be able to call me or my insurance company. I have been trying to settle a bill for over a year now.

My one piece of advice is make sure OrthoIndy approves your MRIs or anything with you have done with your insurance company prior to it happening.

My most recent update... Finally after over a year of having everyone at OrthoIndy try to make me pay an absurd amount for my MRIs, because they did not preauthorize them with my insurance company, the balance has been taken off my account. I spoke to close to 20 people who all told me that I would have to pay this balance even though it was their fault. After a year someone from OrthoIndy finally called my insurance company and settled this. Safe to say I have learned my lesson.