I currently receive CCS through the workforce, I h...

I currently receive CCS through the workforce, I have been on it for years and overall the customer service and response rates have been poor throughout the entire time and different locations I have been at, but it wasn't bad enough to complain because I know overall Texas doesn't put a sufficient amount of resources into these programs. However it is especially terrible at this location.
I almost never get contacted back by the case workers and the leads and the only option to get in contact with them is by leaving a message, no one is ever available. The person who answers at the front desk is rude and seems to be on a power trip. When I have gone in to the location to pick up an envelope I waited for almost an hour the first time because the person bringing it to the front did not look at their messages notifying them someone was waiting, so the second time I went in I informed the person at the front desk and after about a 20 minute wait I asked if they can call the person. They stated I had not been waiting here long and asked me to sit back down, they would call them in about 10 mins. I ended up waiting an hour in total again.