You can't spell TRUST without US, huh?! Well, trus...

You can't spell TRUST without US, huh?! Well, trust is the very last word I could possibly think of to describe my experience with Columbus Worthington Air. This is the first time that I've dealt with this company and will be the last. Everything started out fine. I called shortly after they opened at 7 am last Friday to schedule a service call. We were pretty certain that our blower motor had went out, but needed to confirm that. My information was taken and I was told that they would have someone call me back to schedule my appointment time. No problem. Shortly thereafter I received a call and explaining that a technician would be at our home between 9 and 12. No problem. Later on I received another call from someone apologizing that they'd missed my call and were calling back to schedule our appointment time. I explained that they hadn't missed my call and that I'd already received a call back with an appointment time. No problem. At noon no one had arrived, but then I received a call explaining that the technician was running a little behind, but should arrive at about 12:30 to 1:00. Again, no problem. The technician arrived within this new timeframe and was extremely professional and friendly. He took a look at our blower motor and confirmed that that in fact was our issue. He said he'd have to go out to his van to check the price of replacement and would provide me with a written estimate to replace. No problem. Upon returning inside our home, we told me that it would be $1,326.00 to replace the blower motor. WHAT?! Problem! I explained to the technician that that seemed REALLY high to me and that I had a friend from church that worked in the industry that I normally run things by when it comes to our HVAC system before making decisions. The technician then told me, "He'll probably tell you that that price is high." I called my contact and had him verify pricing to purchase the motor and capacitor for our system...the cost was $118. Yep, you read that right, $118. Now, I managed a service industry business for over 16 years so I totally get the concept of product markup and the cost of labor, etc. Every business must make a decent profit or they couldn't stay in business. So, let's say they do a 100% markup on the part, that's $236. Then the technician said it would take about an hour to an hour and a half to do the job. So, if their service call fee that includes 1/2 hr of labor costs $84. I'm guessing I can assume they charge about $168 an hour for labor. So at worst, the labor costs at an hour and a half should be $252. So, $236 for marked up parts plus $252 in labor, that adds up to $488. Where in the world are they getting $1,326?!?! This seems like some reprehensible price gouging to me. You don't get a second chance to make a first impression and Columbus Worthington Air, you've left a very lasting impression on me.