Harbor Premier G03 Green

Review of Watkins wellness

The hot tub is nice . . . when it works. Customer...

The hot tub is nice . . . when it works. Customer service on the other hand, inept and certainly not timely. Two years with recurring issues and even one replacement hot tub as a result of horribly botched repair efforts by their service affiliate in our area. The remote control frequently fails to operate, has been replaced 4 times and it not working now. It has been a week and their response to my repeated communications has been nearly nothing. Certainly not an experience commensurate with their ad campaign and slogans. Quite honestly, the opposite. The stress relief supposed to be provided by the hot tub pales in comparison to the stress caused by the amount of effort expended dealing with issues and poor customer service