My mother was brought in by ambulance and dropped ...

My mother was brought in by ambulance and dropped off in the waiting area before I arrived to the hospital. We sat in the waiting room for over 4 HOURS! This is not the definition of Emergency room. This institution needs to do better. This is unacceptable when your loved ones are in serious pain and distress in need of help. What is the criteria for being seen in a timely manner? I couldn t be more disappointed and disheartened in our health care system.