Saidly the product didn't work me ,they just made ...

Saidly the product didn't work me ,they just made my face worse ,I the consultant TSHIMO she very rude , please help out black child I have situation neh ,I was using the products and I have Oliy skin for month hoping that they work I finished up 1st bottle hoping that my skin will be okay ,I realised that my skin is not getting better I called I spoke to Chantelle she asked me to return unused product ok I did so , how I'm asking the cut to cut the cost of what I have paid since the product made my face worse,I'm wrong ? I also wanna attache pic i don't know how attach but I will try to attach them