Chris Parsons

Review of Autonation Toyota Thornton Roa...

What felt like a very friendly and positive experi...

What felt like a very friendly and positive experience turned out to be quite negative.
I came in to have a key programmed. While I was successfully able to program it myself to start the car, I had not been able to get the buttons and keyless entry to work, so I came here to get professional help.

I waited 2.5 hours and at the end of that wait was told that they were unable to get the keyless function to work, even though they "tried everything." They told me a key purchased from them would be guaranteed. I was charged for this service to cover the tech's time.

I went ahead and ordered a key from them and planned to return to get the new one programmed (for another $405).

Last night I tried again to program the same key they couldn't get to work. After a couple tries I was able to get it to function fully. The entire process took about 10 minutes.

With this in mind I am utterly baffled by what was being done in the 2.5 hours I was waiting. I do not understand why I was charged for this when nothing was accomplished and when fixing was apparently possible.

Right now I'm glad I spent just $70 instead of $475, but I wish they would make it right.