Gabriella Phillips

Review of CMC-Cabarrus Urgent Care

My boyfriend and I recently went to this urgent ca...

My boyfriend and I recently went to this urgent care for his severe athlete's foot. From the initial phone call, this was a bad experience. He called first to see what the average wait time was, and was advised to make an appointment "if there is one available." He asked how to make an appointment and if he could do that over the phone, and was told to "just Google the urgent care and he can find it himself." Once we got there with an appointment, he paid the required up front amount for an uninsured person. We were taken back to the examination area within twenty minutes, which was great, and his vitals were taken. The nurse was kind, but when the practitioner came in, she looked at his feet and went to worst case scenario (think: suggesting an overnight stay at the hospital, the necessity of a wound specialist, and more). She refused to treat him and insisted that we go to the emergency room as "urgent care is more for poison ivy, bug bites, etc." No money was refunded. At the emergency room, they prescribed an antibiotic and that was it. We asked if a wound specialist or an overnight stay was necessary as that was what we had been warned about previously, and the doctor stated that was absolutely not necessary. No money was refunded from the urgent care center, and the ER confirmed that all of this could have been handled there. We will not be going back to this center.