Honestly everything was great until they moved her...

Honestly everything was great until they moved her down from ICU. The 2 stars are for her amazing cardio, pulmonary, anesthesiology, and nursing team (Jeanette, Jillian, Benson, Marelys, Lisly, Zuzel, Wendy, and Andres!) up until today! The nurses here (stepdown/4th floor/5th floor) are way too overloaded and some literally don't care. They talk loudly at night right outside patient rooms. Good luck getting rest! Dont forget the rooms are shared on this floor! Divided by a curtain, youre forced to listen to people crying, screaming, coughing, gagging, pooping, etc. Getting water here is like making a line at Disney, you're better off just bring in a gallon from home or risk dehydration. The endoscopy department took her for a TEE at 12pm and kept her there for over 4 hours (she had been fasting since midnight) without the courtesy to call her nurse and inform them of any delays, I was worried something happened. When the nurses station finally called down, they told me she was waiting to have the procedure, only to have her call me 5 min later telling me she was recovering. So terrible miscommunications between departments.
I have only seen our nurse 2x today in her whole shift. Everything has been the nursing assistant whose name we don't even know. We have been waiting over 2.5 hours since getting the OK for a discharge for the actual discharge! The caseworker came by ONCE BEFORE THE SURGERY to let us know since we had no insurance the cost would fall on us and Medicaid wouldn't be an option... I asked to speak with someone again after the surgery since my mom came in with a severe heart attack (STEMI) which required an emergency CABG. When we got the discharge notice today, the doctor explained no one would be coming by to even help us understand our options for care afterwards. It's up to us to now WAIT for medical records so we can attempt to apply for Medicaid or disability. Apparently the hospital doesn't want to get paid. And in the meantime we have to figure out how to afford her medications and follow up appointments. They literally told us to ask friends and neighbors for some medications!!