***update***

***update***

I have updated my rating to 3 stars after the initial issue I had. I would like to go higher because they tried to do good for me after everything, but 3 stars it is.

Within days of writing my review, I was contacted by the person who watches their social media, and was put in contact with a manager at the location. Cannot remember his name because it was 4 months ago and we spoke on the phone. He went ahead and said he would give me a few comp items for my next visit, because he wanted me to enjoy what they had to offer.

A few weeks later, I decided to go back with 3 friends. I showed up early to handle any issues that may come up. I waited in the VIP Member line, since I had signed up for VIP last visit. Nobody helped me or acknowledged me as I waited there, they kept helping the regular line, which is fine, but don't put a vip line if it serves no purpose. By the time my friends got there, we had no desire to be there anymore, so we went bowling down the street at Kings.

Last week I decided to go back, I had some friends in town. So again, I showed up before everyone to make sure there weren't any issues. I stood in the regular line this time. Funny thing, the person ended up assisting me at the VIP counter. I explained the issue and really online had the Facebook conversation I had had with the Social Media person.
She couldnt find anything in my profile mentioning that I had credits, so she called the manager.

The Manager came over, very nice lady. I did a brief explanation, and showed her the facebook convo. She had mentioned that they had switched over to a new system, and that may be the reason why anything that would have been in my file was now gone. She asked a few questions and basically gave me everything I had said I was promised. So I am glad she didn't make me wait or go thru anything else this time, she told me to sign the waiver again because of the new system and when m friends arrived, to have the sign up and come back to the counter.

We all signed our waiver, went back to the young lady who was helping us earlier and she signed us up for the next race and gave us the 1 hour of free games.

After we did everything, we left.

I feel like there are better options in the area than this place. But thank you to the team for address the issue.

***orginal post***

Very disappointing. I went last week for my Birthday, and one thing was made clear, this place really caters to tourists, with no real effort to create a repeat customer. The service is pretty bad, and the food is not good at all. First off, we had asked to race at a certain time, and the cashier had printed our ticket for an earlier time, so we were late to our race, and then were told we had to wait over an hour for the next race with space. I understand, its limited, so they couldn't squeeze my party in, and yeah, maybe we should have looked to verify the time on the ticket, but we didn't and a big mistake was made. Well, the main thing I went for, I didn't get to do. No refunds were given, instead converted into credit for food and drinks that we had bought and luckily hadn't paid yet. I stayed with the ticket for the karting on my vip card, because I live near by, but my Guests do not live near by and honestly will never go back to this place again. The food was flavor was very basic, and didn't taste well. Around the place, the employees weren't very attentive, except for 2 that stood out, one was Monique at the upstairs bar, she was amazing, and the other person i dont remember his name, but he helped us out at the VR shooting experience. The lazer tag also fun. Because of them I didn't give a 1 star rating. You need more people at the customer service counter, because I over heard of many other mistakes made that day from other guests talking in line. You have one person there who has to call someone everytime for an over ride. I spent more time in the customer service line than actually enjoying activities. I will go back to use the credits on my card, and never again.