Sean Vernon

Review of Hayes Chrysler Dodge Jeep

A few months ago I came to our local dealer for se...

A few months ago I came to our local dealer for service, despite previous warnings about the service department, and had a surprisingly pleasant visit. The service writer was both knowledgeable and friendly. The diagnosis for my 200 c was a malfunctioning radiator fan and cracked hose totaling somewhere north of $1,500.00 in repairs. We were cautioned that the repair needed to be made soon as it was not covered in our power train warranty and could adversely affect our aluminum head. This warning was also provided with understanding that this would be a large amount to pay for an unexpected repair. Again, our service writer was awesome. Upon a second opinion it was determined that the fan, the priciest part of the quote, was fully operational and that a hose to the radiator needed to be replaced. It was completed for $300.00 USD. Had I over extended myself, I would have paid over $1,200 for an unnecessary repair. I do not recommend this service department for your car care. I will discourage friends and family who own Dodge, Jeep, and Chrysler brand vehicles from doing business at this dealership for fear of them being taken advantage of.