TO FLEE !!!

TO FLEE !!!
If this can help you know that if they do not respond you can always turn against your landlord. It's horrible I think but since the agency does not do what is necessary it is the only way to win ...
If you find a rental with this agency, do not take it !!! It will always be a hassle and you will never get your money back.
I put 1 because we can not put 0 !!!!