I spoke with them 3 times thought out the day the ...

I spoke with them 3 times thought out the day the vehicle was due to be picked up, they had issue getting the vehicle back to the Mercedes dealer so I asked them to please have vehicle ready at 3PM and parked out front. I called at 12:30, paid for repair and again was told vehicle would be out front and ready to go at 3PM. My wife arrived at 3PM and vehicle was no where to be found. She did not get out of there till after 4:15 for a repair that had already been paid for and all paperwork completed.