What began as a good experience became bad. I was ...

What began as a good experience became bad. I was made to wait about 27 days to receive escrowed funds that should have only take a few days to release. About $6k was escrowed for roof replacement. I had the roof replaced and upon requesting the funds be released I was told various Department of Veterans Affairs policies prevented the money being released until other conditions were met. I contacted my regional VA home loan office, as a veteran, to find out that Valley Mortgage had made that up and it wasn't true.
When I tried to contact Brian Johnson, at Valley Mortgage, he would not return my calls or respond to my emails where I informed him the VA "policies" he referenced were not actually VA policies.
If you do business with Valley Mortgage, you should expect to have your phone calls ignored. They treat you very different when you owe them money vs. when they owe you. I would never recommend this company to anyone.