chris WESTReview ofTheRTAStore.com
This company is a joke wasted a of my time working...
This company is a joke wasted a of my time working on a quote for countertops that originally came in a number that I found kind of strangely low. I worked with the rep and asked them several times if everything was right on the order and they reassured me that everything in the price was correct I asked dozens of questions,o asked them ri go over it again and again and again to make sure it was right. I was all ready to make the purchase until a random email from another person from the company came to me asking me to go over details. Once I did they then sent me a new quote for the same products that was over double the price they initially quoted me for which I was shocked by because it was actually more than what most people listed for an over double what they quoted me. When I asked the rep why that was they said that they made a mistake and inverted two of the numbers in the price per square foot of the countertops which resulted in the error period when I looked at the price per square foot from the previous order to the new one they weren't even close to the same number so it would be impossible for that to be the case. When I brought this up to them they repeatedly ignored the fact that the numbers weren't accurate and that couldn't have possibly happened and essentially told me to kick rocks when I asked them to honor their quote they essentially told me that the quote is not a guarantee and that it was a mistake made by them and yet refused to honor their mistake or show any integrity as a business and offer me at least some form of discount to be closer to the price that they initially quoted me. I will never do business with the company that a can't even enter a number into the computer properly B won't honor a mistake that they make c what kind of quality work would they provide if they don't even have folks that are competent enough to key numbers into a computer. Edit. You didn't contact me right away about the issue. I brought it up several times with no concern for your mistake. Not to mention you didn't profusely apologize. You said we made a mistake mistakes happen and didn't offer any type of resolution whatso ever. You basically told me to shop elsewhere for a better deal or take the price. Not to mention. You didn't make a mistake once. You have me 3 different prices for one stone and 2 for another. That's not a mistake. That's neglect and carelessness.

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