Jennifer Companioni

Review of Westmark Fairbanks Hotel & Con...

My family and I were there in July on a Holland Am...

My family and I were there in July on a Holland America Land and Sea Tour. I had left my camera on a Holland America bus and one of the Holland America employees was kind enough to turn it in to the front desk. An employee from the Westmark Hotel (front desk) stole our camera. We had to call in the police to file a report. Security checked the camera videos and could not find anything because the cameras were not facing the correct angles. After months of fighting with management from the Westmark chain and Holland America we still have not gotten compensated for what was stolen from us. The camera has no value to us but what was stolen from us was years of saving for a trip of a lifetime. Now I have nothing to show, no memories. That is what hurts the most. I find it hard to believe that the hotel chain would hire people to work there that are dishonest and basically crooks. I do not recommend staying here. They have an employee that steals from its customers. So sad that a big chain like Westmark can not stand up to the plate and admit what happened was wrong. Whats worse is that they are wiping their hands with it and not taking responsibility. Do not stay here.