My wife dropped off my vintage, solid gold watch f...

My wife dropped off my vintage, solid gold watch for repair. Showroom did not explain or state that they have no onsite repair facility. They sent it offsite. After we authorized work to be done, we were given no time frame. Finally when I called, Showroom admitted that the offsite location did not have personnel ready to start work until 1 week away (2 weeks since we authorized repair). Finally, when I asked for my property back, they are unable to return it for another week. Here's how I would summarize this experience.

1. Not upfront about stating that watch repairs are not done onsite (would you want your $3K watch to be driven around town)?
2. Would not say who exactly has my property.
3. Did not share that the watch repair shop can't start work until 2 weeks after we OKed the work.
4. Can't/Won't return our property for another week.
5. Extremely rude, "take it or leave it" over the phone.

Would you trust them with large dollar value purchases or repairs?