A beautiful dress that pleased me, my husband and ...

A beautiful dress that pleased me, my husband and my guests but ... a disappointing customer relationship management compared to the image of the house that we see on social networks. Here is a summary of the points that made me think that the customer relationship is not serious enough in this house and that business remains the major part for them (besides the dress must be paid for 3/4 from second technical fitting ...):
- first technical fitting that starts with 1:00 late, the pattern used to start the dress is not good, the saleswoman is doing his best to undo the seams and take over me the dress but the fitting ends because one hour standing without moving I end up feeling unwell.
- new technical fitting (1bis) I call the seat 1 hour before my appointment to know if there is a delay to avoid waiting for nothing my parents and witness, I am assured that there will be no a minute late. result 1h10 late, an appointment was slipped between mine and the previous, a priori this was known when I called 1h before my appointment but hey we are at their disposal, better wait for the customer rather than the shop. Good news the dress was redone with the good boss this time.
- second technical fitting: work on the cleavage in particular, the saleswoman tells us that it is better not to dig too much first time left to make a last change to the next technical fitting.
- third technical fitting, I indicate that I wish that the neckline is a little more dug, I warn the seat two days after fitting this modification that I want, I am told that it is not sure that it is feasible but they will do their utmost. 15 days later and 3 days before my dress rendering I am told that this change can not be made. I explain to the contact that the saleswoman told me that it was possible, I am told that she can not have told me that, that somehow I lie what is not very intelligent. my witness and my parents remembered very well this information from the saleswoman. Then I am told that the problem comes from the fact that you have to disassemble the top of the dress to make this change and that if the lace is torn, I would be given a custom dress torn because "Mademoiselle we have returned other than yours and we will not be able to redo your dress because other dresses must be delivered "... One explains to me also that the principle of a made-to-measure dress is not really to have exactly the modifications that the we wish with the desired rendering ... I did not understand this point the
- fourth technical day of final delivery of the dress, the neckline was lowered by a few millimeters, certainly but the management of exchanges with the headquarters are struggling to pass. The length of dress does not go, the left side must be cut as 2 cm longer than the one on the right. The last payment of some hundred euros must be done by credit card "in case the check is not cashable and the person who does not solvent", the loop is closed, real problem of trust in this company, business is business .

In fine, the dress is really very beautiful clearly I like it a lot, the lace is very fine, by cons the human part on the making and the relationship with the manufacturer is still disappointing, at the price of the custom, we expects and we hope for special attention and support.