Love the room, hotel is really nice. Staff are not...

Love the room, hotel is really nice. Staff are not too welcoming and are rude. My reservation was canceled on the app, called and put me on hold for about 5 mins. Comes on the line and said I was alset that it was not canceled. Forgot an item in the hotel and they gave me a run around. I do not live around here, I live 4 hours away. They were talking about I would not be able to get it till tomorrow due to something being in a safe in house keeping.