Went there at 5pm on a Wednesday to get some emerg...

Went there at 5pm on a Wednesday to get some emergency BBQ supplies. The website says they close at 5:45 so it was very unpleasant to be turned away, alongside 6 or 7 other members of the public who wanted to shop in there at the same time, by very rude and apathetic members of staff claiming that they 'needed to update the website'.

You've just lost a family of loyal customers!