Maila Wong

Review of The Ford Store San Leandro Lin...

I dont "hate" this place. I'm not condemning them...

I dont "hate" this place. I'm not condemning them. The people are very cordial. They just knowingly sold me a lemon and did not forewarn me. Then promptly sold me the biggest and best top of the line extended warranty but what good is it if they dont have the knowledge to fix the problem? In 8 months on 4 seperate occasions theyve had it in service for grand total of 28 days. and each time returned it to me in a worsened condition! Last time it was in service for 2 weeks and said "sorry, the mechanic was on a one week vacation." 3 days later i returned it to service and they kept it for 3 more days because "they forgot to bolt down the flex plates." This is my first experience with FORD.