The service is horrible, but the people are great...

The service is horrible, but the people are great. There is a continuous issue with the service and the wires outside, and every time someone comes out they charge me for an issue that I have no control over. I am yet to get good service. I'm paying for something that I never seem to get. The internet drops every 20 minutes are so. They said it was my modem. I went to get a new one, same issue. They said it was a wire outside, they said they fixed it. It worked for a few hours then went back to how it was. It's beyond frustrating. I 100% will not recommend.